Refund Policy

Transparent and equitable refund terms to ensure your satisfaction

Overview

We recognize that conditions may shift, and at EverydayResourceCove, we are committed to maintaining straightforward and clear refund policies. This document details the processes by which refunds are granted for our yacht charter offerings.

Prior to booking a charter, please review this policy thoroughly. Your reservation with EverydayResourceCove serves as acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete refund excluding processing expenses

Time for Processing: 5-7 working days

Handling Charge: €50 for credit card payments

Criteria: A written request is necessary via email or telephone communication

24-72 Hours Before Charter

50% Refund

Qualified for: Half the entire cost of the charter

Time for Processing: 7-10 working days

Handling Charge: €25 is subtracted from the refund total

Criteria: A legitimate reason is requisite; administrative charges are deducted

Less than 24 Hours Before Charter

No Refund

Qualified for: Refunds are not available in this window

Exception: Cases of emergency might be taken into account

Alternative: Credit for future charters may be offered based on management's decision

Criteria: Evidence is necessary for emergency-related claims

Weather-Related Cancellations

Our Commitment to Weather Safety

We put safety at the forefront. If the captain, certified by us, decides that weather conditions are hazardous for charter operations, we present several options:

  • Complete Refund: If rescheduling isn't feasible, a full refund will be provided
  • Rescheduling: You can change your charter to a later date without any extra cost
  • Charter Credit: We issue credit valid for one year from the original booking

Procedure for Weather Evaluation

Assessment of weather is conducted through:

  • Analytics on wind speed and direction
  • Assessment of sea status and wave heights
  • Forecasts on visibility and precipitation
  • Alerts and advisories from the Coast Guard
  • Evaluation of safety by our professional captain

Timeline for Decision: The resolution regarding weather cancellations is made no later than 4 hours before the charter.

Medical Emergency Refunds

Events Qualifying for Emergency Consideration

We are sympathetic to unforeseen medical emergencies. The incidents that might fall under this are as follows:

  • Sudden medical conditions or injuries necessitating hospital admission
  • A close relative's death
  • Enlistment emergencies or urgent recalls
  • Jury service or a legal summons
  • Natural disasters affecting travel routes

Required Proofs

For emergency refund requests, you must provide:

  • Evidence from a medical institution or a medical note
  • Certificate of death (when relevant)
  • Official military directives
  • Summons for court or notice of jury duty
  • Advisories for travel or emergency declarations

Procedure: Upon receipt of appropriate documentation, emergency refund applications are processed within 3-5 business days.

Mechanical Failures and Operational Cancellations

Issues Regarding Yacht Mechanics

In the event of mechanical difficulties with the designated vessel that preclude resolution:

  • Substitute Vessel: We will try to provide a yacht of comparable specifications
  • Complete Refund: If a suitable replacement is unavailable
  • Partial Refund: If the substitute yacht's cost differs
  • Additional Compensation: Extra reimbursement can be contemplated for the trouble caused

Availability of Crew

On the occasional instance where an approved crew is not obtainable:

  • We will arrange for an alternative crew if possible
  • A full refund is provided should the charter be unable to proceed
  • Rescheduling without extra expense

Procedures and Policies on Refund Processing

Methods of Repayment

Refunds are reprocessed through the original mode of payment utilized at the time of reserving:

  • Credit Cards: Credited within 5-7 business days
  • Bank Transfers: Credited within 7-10 business days
  • Cash or Check: Processed within 3-5 business days

Structure of Processing Charges

Handling Fees for Credit Cards

A fee of €50 for cancellations beyond the 72-hour mark

Processing for Bank Transfers

A fee of €25 for all refunds via bank transfer

Handling for International Transactions

Additional costs may be applied for cross-border transactions

Policies on Charter Credits

Offering of Credits

Under certain circumstances, credits for future charters may be suggested instead of refunds:

  • Late cancellation instances (under 24 hours before)
  • Cancellations due to weather instability
  • Voluntary changes requested by the customer
  • Charter disruptions owing to operations

Details on Credit

  • Period of Validity: Valid 12 months from date of issuance
  • Transferability: Credits cannot be transferred to others
  • Worth: Equal to the full price of the charter, with no handling fees deducted
  • Utilization: Applicable towards any available charter
  • Expiry: Credits will not be prolonged past the 12-month period

Refunds for Partial Services

Interruptions in Service

Should your charter be disrupted or curtailed due to reasons within our control:

  • A proportional refund in accordance with the unused portion of the charter
  • Credit matching the unspent time for a future charter
  • Complimentary service offerings or enhancements

Disturbance Caused by Guests

If the charter is terminated ahead of time due to guest misbehavior or safety infractions:

  • No reimbursement for the portion not used
  • Payment in full is still obligatory
  • Extra costs may apply

Resolving Discrepancies

In the event of a dispute over a refund decision, you can:

  • Ask for an evaluation by our executive team
  • Present further proof or documents
  • Seek mediation from consumer advocacy groups
  • Explore legal actions in compliance with relevant law

How to Initiate a Refund Request

Step 1: Reaching Out

To apply for a refund, contact us through:

Step 2: Provision of Details

Your refund appeal should include:

  • Confirmation number of your booking
  • Date and time of the charter
  • Grounds for the cancellation
  • Required documentation supporting the claim (if pertinent)
  • Preferred method to receive the refund

Step 3: Evaluation and Execution

Our team will acknowledge receipt of your request within 24 hours, weigh it against our policy, provide a judgment within 48 hours, and carry out approved refunds as per the indicated time limits.

Additional Notes of Importance

  • All applications for reimbursements must be submitted in a written format
  • Refund transactions are handled in €, irrespective of the currency used initially for payment
  • We highly recommend the purchase of travel insurance
  • This policy is subject to adjustments, with notifications given 30 days in advance
  • Refunds are subject to the laws and taxations applicable

Contact Details

For inquiries on refunds or to progress with a refund submission:

Refunds Department
EverydayResourceCove Nautical Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 93 10 65 00
Email: [email protected]
Operational Hours: Monday to Friday, from 9:00 AM till 5:00 PM

Date of the Latest Update: August 21, 2026

We designed this refund policy to be both just and transparent. Please ensure you have read and comprehend these terms before making a reservation, and do not hesitate to reach out if there are any questions.